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Changed clothing color, game crashed and can't login


Yessenhart
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Hi, I believe something happened when I changed my char's clothing colors. The game crashed as soon as I clicked OK on it, and now when I try to login it crashes as soon as I click login, giving me the following error code:

 

Module Name: D:\Game Installs\Ragnarok Online\GatheringRO\Client.exe
Time Stamp: 0x5feaa432 - Tue Dec 29 00:36:18 2020


Exception Type: 0xc0000005

0x00ba4500	D:\Game Installs\Ragnarok Online\GatheringRO\Client.exe
0x00814426	D:\Game Installs\Ragnarok Online\GatheringRO\Client.exe
0x00b32952	D:\Game Installs\Ragnarok Online\GatheringRO\Client.exe
0x00b1be63	D:\Game Installs\Ragnarok Online\GatheringRO\Client.exe
0x005ff79e	D:\Game Installs\Ragnarok Online\GatheringRO\Client.exe
0x007e1cbb	D:\Game Installs\Ragnarok Online\GatheringRO\Client.exe
0x007e3a6d	D:\Game Installs\Ragnarok Online\GatheringRO\Client.exe
0x008668a1	D:\Game Installs\Ragnarok Online\GatheringRO\Client.exe
0x00bd1b86	D:\Game Installs\Ragnarok Online\GatheringRO\Client.exe
0x76c8fa29	C:\WINDOWS\System32\KERNEL32.DLL
0x77707a9e	C:\WINDOWS\SYSTEM32\ntdll.dll
0x77707a6e	C:\WINDOWS\SYSTEM32\ntdll.dll

eax: 0x000002c5	ebx: 0x10b2e738
ecx: 0x000002c4	edx: 0x000002c4
esi: 0x0019ea18	edi: 0x00000000
ebp: 0x0019ffec	esp: 0x0019ffe4

stack 0019ffe4 - 001a03e4
0019FFE4 : FF FF FF FF 5E 8A 72 77 00 00 00 00 00 00 00 00 
0019FFF4 : 4D 1C BD 00 00 00 20 00 00 00 00 00 41 63 74 78 
001A0004 : 20 00 00 00 01 00 00 00 08 33 00 00 DC 00 00 00 
001A0014 : 00 00 00 00 20 00 00 00 00 00 00 00 14 00 00 00 
001A0024 : 01 00 00 00 07 00 00 00 34 00 00 00 7C 01 00 00 
001A0034 : 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
001A0044 : 00 00 00 00 00 00 00 00 02 00 00 00 4E EF 26 1A 
001A0054 : 98 02 00 00 44 00 00 00 E0 02 00 00 54 02 00 00 
001A0064 : 00 00 00 00 BA 71 32 F3 34 05 00 00 4A 00 00 00 
001A0074 : 80 05 00 00 42 03 00 00 00 00 00 00 5B 49 59 2D 
001A0084 : C4 08 00 00 32 00 00 00 F8 08 00 00 00 03 00 00 
001A0094 : 00 00 00 00 CD EA CE 32 F8 0B 00 00 42 00 00 00 
001A00A4 : 3C 0C 00 00 36 03 00 00 00 00 00 00 C8 5F 50 38 
001A00B4 : 74 0F 00 00 5E 00 00 00 D4 0F 00 00 56 03 00 00 
001A00C4 : 00 00 00 00 44 05 28 B1 2C 13 00 00 56 00 00 00 
001A00D4 : 84 13 00 00 86 03 00 00 10 00 00 00 09 00 00 00 

Launch Info 
0000 0000 0000 0000 0000 0000 0000 0000 
0000 0000 0000 0000 0000 0000 0000 0000 
0000 0000 0000 0000 0000 0000 0000 0000 
0000 0000 0000 0000 0000 0000 0000 0000 

Job : Novice

 824

How do I fix this?

Thanks in advance!

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Hey @Yessenhart

You can temporarily fix it by resetting the character's look.

Log into the Control Panel on our website.
Navigate to the account overview:
https://gatheringro.com/account/view/

Select the character that's causing the error.
Then on the top left, there's a button to reset your character's looks.
image.png

It will remove all the gear and reset the clothing/hair colors.


However for us to investigate the actual crash further, we would require the following information:

  1. Character gender
  2. Character job
  3. Which clothing color is causing the crash.

 

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